Delivery Policy

Order Processing

Orders are processed once payment has been confirmed. Most orders are packed and handed to our courier partner within 1–2 business days. Custom PC builds and configure-to-order systems may take longer — we'll give you a realistic timeline over WhatsApp before you confirm the order.

Delivery Coverage & Timeframes

We deliver nationwide across Pakistan through trusted courier partners.

• Karachi: typically 1–2 business days after dispatch.
• Other major cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): typically 2–4 business days after dispatch.
• Remote or smaller towns: typically 3–6 business days after dispatch, depending on courier coverage in that area.

Full PC builds and large items (cases, monitors, complete systems) are packed with extra protective material and may take slightly longer to dispatch due to the additional care taken in packing and pre-delivery testing.

Delivery Charges

Delivery charges, if any, are calculated at checkout based on your location, the size/weight of your order, and the courier's rates at the time. Any applicable delivery fee is shown clearly before you confirm payment — there are no hidden charges added afterward.

Order Tracking & Communication

Once your order is dispatched, we'll share the tracking details (courier name and tracking/consignment number) with you via WhatsApp or email so you can follow its progress. If you haven't heard from us within the expected processing window, feel free to reach out — we're happy to check the status for you.

Delays

Occasionally, deliveries may be delayed due to circumstances outside our control — weather, courier network disruptions, public holidays, or incorrect/incomplete address details. We'll let you know as soon as we're aware of any significant delay affecting your order.

Damaged or Missing Shipments

Please inspect your package as soon as it arrives. If the outer packaging looks tampered with or damaged, we recommend recording a short unboxing video before opening it — this helps us resolve any shipping-damage claim quickly. If an item arrives damaged, is missing from the package, or doesn't match what you ordered, contact us within 48 hours of delivery with your order number, so we can investigate with the courier and arrange a replacement or refund. See our Refunds and Returns Policy for full details.

Questions About Your Delivery?

We're a small, hands-on team — if anything about your order or delivery is unclear, message us directly and a real person will get back to you.