Refunds & Returns Policy

Return Eligibility Window

You may request a return or exchange within 3 days of receiving your order. We ask that you get in touch with us as soon as you notice an issue — the sooner we hear from you, the faster we can sort it out.

Conditions for Returns

To be eligible for a return, an item must be:

• Unused, uninstalled, and in the same condition you received it.
• In its original packaging, with all accessories, cables, manuals, and included software/keys.
• Free of physical damage, scratches, bent pins, or signs that thermal paste/cooling has been applied.
• Accompanied by your order number or proof of purchase.

Components that have been installed, powered on and used (other than to verify they work on arrival), or that show signs of use are generally not eligible for a change-of-mind return — this is standard across the PC hardware industry, since a "used" CPU, GPU, or motherboard cannot be resold as new.

Non-Returnable Items

• Thermal paste, cleaning supplies, and other single-use consumables once opened.
• Software, licence keys, and digital products once activated or revealed.
• Custom-built PCs after assembly has started, except for defective components (covered under warranty).
• Items marked "Final Sale" or "Clearance" at the time of purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, doesn't power on, or isn't what you ordered, contact us within 48 hours of delivery with your order number, photos or a short video of the item and packaging, and a description of the issue. We'll arrange a replacement, repair, or refund at no cost to you — this is separate from the standard return window above and doesn't require the item to be "unused," since the fault isn't yours.

Where possible, keep the original packaging until you're sure everything works as expected — it makes any return or warranty claim much smoother.

How to Start a Return

Message us on WhatsApp or email with your order number, the item(s) you'd like to return, and the reason. We'll confirm whether it's eligible and, if so, share instructions for sending it back to our shop. Please don't ship anything back before we've confirmed the return — this avoids delays or an item getting lost outside our records.

Refunds

Once we receive and inspect the returned item, we'll let you know if the refund is approved. Approved refunds are issued to the original payment method (bank transfer, EasyPaisa, or JazzCash) within 5–7 business days of approval. Any delivery charges paid on the original order are non-refundable unless the return is due to our error or a defective item.

Exchanges

If you'd rather exchange an eligible item for a different variant, spec, or product, let us know when you start the return — we'll work out any price difference and arrange the swap once the original item is back with us.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of shipping the item back to us. For damaged, defective, or incorrectly shipped items, Cores N Threads covers the return shipping cost.

Manufacturer Warranty Claims

Many of our products carry an official or international manufacturer's warranty beyond our own return window — this is listed on the product page and varies by brand and item. Warranty claims made after the return window (for faults arising from normal use, not a return of an unwanted item) are handled with the relevant brand's local service centre where applicable, and we're happy to guide you through that process.

Questions About a Return?

Every case is a little different — reach out and we'll talk through the best way to sort it out for you.